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Mystery-Shopper.ru ERIM
Our partner: ERIM Institute, Rotterdam

Mystery Shopping research in Russia since 2005.
Qualisell Survey & Consulting Ltd.

Moscow, Russia

Mystery-Shopper.ru

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MSPA member since July, 2007 (Mystery Shopping Providers Association, Europe)Qualisell Survey & Consulting Ltd. has been approved as MSPA member since July, 2007 (Mystery Shopping Providers Association, Europe).

Qualisell Survey & Consulting Ltd., Moscow (Mystery-Shopper.ru) is a professional provider of mystery shopping services on the territory of Russia and Former Soviet Union.

Should you need a quick quote or a proposal do not hesitate to contact us at mystery-shopper(dog)yandex.ru or via feedback form.

Mystery Shopping

On-site mystery shopping
  • Mystery visits to client's premises.
  • Evaluation of service quality, staff performance and integrity.
  • Covert audio recording.
  • Analysis and quantification of results, spotting trends.
  • Detailed reporting.


Telephone mystery shopping
  • Mystery calls to client's premises all over Russia and Former Soviet Union.
  • Evaluation of staff performance.
  • Audio recording.
  • Analysis and quantification of results, spotting trends.
  • Detailed reporting.


Competitive mystery shopping
  • Mystery visits and/or calls to rival's premises.
  • Evaluation of service quality, staff performance.
  • Covert audio recording.
  • Analysis and quantification of results, spotting trends.
  • Detailed reporting.


Audits and other


  • Integrity Audits.
  • Compliance Audits.
  • Merchandising Audits.
  • Pricing Audits.
  • On-Site Inspection.
  • Franchisee Audits.
  • Recognition & Incentive Programs.
  • Exit Interviews.




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