Search on  ERIM
Our partner: ERIM Institute, Rotterdam

Mystery Shopping research in Russia since 2005.
Qualisell Survey & Consulting Ltd.

Moscow, Russia

Mystery Shopping services |  Contacts
Russian   English
Select services Select services

News and articles News and articles

We and our values
Standards and methodology
International cooperation

You are here: Home >> Mystery shopping >> MSPA Code of Professional Standards and Ethics Agreement

Printer Friendly Page   Send to a Friend      
Mystery shopping

MSPA Code of Professional Standards and Ethics Agreement

The Mystery Shopping Providers Association (MSPA) is dedicated to improving service and promoting excellence in the mystery shopping industry.

A fundamental aim of the Association is to ensure that standards are maintained. To improve the value, reputation and stimulate the use of mystery shopping services, it is important that information about mystery shopping services is accurately communicated to both the business community and the public at large, while complying with applicable government laws, regulations and ordinances.

MSPA expects members to follow principles of honesty, professionalism, fairness and confidentiality to guard the interests of the public and our clients in order to promote good business practices.

The Mystery Shopping Providers Association's Code of Professional Standards is established to ensure that MSPA members conform to the following principles:

  • Commit, in principle, to the purposes of the association: improving service and promoting excellence in the mystery shopping industry;
  • Conduct mystery shopping services in an honest and ethical manner;
  • Conduct mystery shopping services according to industry procedures and regulations set forth and agreed to by MSPA members;
  • Instill confidence in mystery shopping and encourage public cooperation;
  • Instill confidence in the business community that mystery shopping is performed in a professional and fair manner;
  • Respect our clients, their employees, our employees, fellow MSPA members, and the general public.

In addition, we agree to the following Rules of Ethical Conduct in that we will not:

  • falsify or misrepresent reports;
  • mislead shopper applicants on actual job opportunities regarding mystery shopping;
  • ask or encourage anyone to break confidentiality agreements with other firms for whom they conduct mystery shopping assignments;
  • use any MSPA media to publish complaints against shoppers, vendors, clients, or other mystery shopper providers;
  • refuse to pay, or make a deduction from a shopper's pay, for failure to perform any function which was not explicitly described in written instructions.

If, after a thorough investigation, a member is found to be in violation with our Rules of Conduct, membership in our Association may be withdrawn or other disciplinary action may be taken.

This agreement must be adhered to by each member of the Mystery Shopping Providers Association as well as employees of members.

Опубликовано:  [04/05/2007]

[14/07/2008] Press Release: Who has the longest queues in Europe?
[11/05/2008] MSPA Conferences Log
[08/03/2008] MSPA Applauds for Efforts in Scam Investigation
[08/03/2008] MSPA Applauds for Efforts in Scam Investigation
[05/01/2008] Qualisell Survey & Consulting Ltd. evaluates famous clothes brands in Russia

Average Score: 4
Votes: 2

Please take a second and vote for this article:

Very Good

No Comments Allowed for Anonymous, please register


The contents from this site may be reproduced with the active hyperlink to this site.
Copyright © 2005-2007,
All rights reserved