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Mystery-Shopper.ru ERIM
Our partner: ERIM Institute, Rotterdam

Mystery Shopping research in Russia since 2005.
Qualisell Survey & Consulting Ltd.

Moscow, Russia

Mystery-Shopper.ru

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We and our values
Standards and methodology
International cooperation
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About us
History of the company

MSPA member since July, 2007 (Mystery Shopping Providers Association, Europe) The project Mystery-Shopper.ru (run by Qualisell Survey & Consulting Ltd., Moscow) has started on 5 May 2005. Since then we have been specializing in setting up and delivering mystery shopping programs for our clients on the territory of Russia and former Soviet Union.
Our clients are companies of different sizes with developed network of outlets and offices all over the country.
Qualisell Survey & Consulting Ltd. has been approved as MSPA member since July, 2007 (Mystery Shopping Providers Association, Europe).
What we value

There are some values that we strive to implement in our work. We appreciate similar attitude from our clients.
  • Honesty and Trust.
    We do our best to keep our word. We try to promise less and to deliver more.

  • Professionalism.
    The work will be done in professional manner. Otherwise we will decline the job at the very beginning.

  • Staying in touch with the client.
    Clients are continuously informed on the progress. Even on weekends and holidays if required.

  • Fair prices.
    We prefer mutually beneficial, long lasting business relationships with our clients.

  • Flexibility.
    We are flexible and we listen to client’s needs. We are ready “to go extra mile” in order to help our client.

  • Full confidentiality.
    Principles of confidentiality are strictly followed by the staff. Secrets of proprietary mystery shopping programs will not be revealed to rivals.

We are easy to work with, just try contacting us.


Methodology

Methodology

We follow the following methodologies adopted in the industry of mystery shopping:
  • Mystery Shopping Providers Association (MSPA) – Code of Professional Standards and Ethics Agreement
  • International Mystery Shopping Alliance (IMSA) – Quality Standards
  • European Society for Opinion and Marketing Research (ESOMAR)
  • International Organization for Standardization (ISO)

International cooperation

International cooperation

Qualisell Survey & Consulting Ltd., Moscow is inviting international partners specializing in mystery shopping and site/products audits for mutually beneficial cooperation.

Please send your requests or proposals at mystery-shopper(dog)yandex.ru or by fax + 7 (495) 550-0568. You can also use a feedback form.

We look forward to hearing from you.


Qualisell Survey & Consulting Ltd (Moscow, Russia)
tel./fax: + 7 (495) 550-05-68

Feel free to contact us.




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